Dear Reader, this page is regularly maintained. It is a collection of the best information we can find to help our community of the Cefn at the centre of the Pontcysyllte World Heritage Site during this crisis and hope all remain well. If you have useful information that you would like to share please send in and we will post, this is how this web page has been built.


Please note if you scroll down the page you will find sections, input from and links to WHO, AVOW, Cadwyn Clwyd, UK Government, WAG, NHS, BCUHB, Public Health Wales, North Wales Fire Service, Local Food Service, News, Community Councils, WCBC, CAB, Local Help Groups, Local Business Support, and Welsh Government Business Support.


We hope for the best for all and will do whatever we can to try and ensure recovery and in the meantime my best wishes to you all,


David Metcalfe, on behalf of the PKC Group & Cefn Community Council.


The Telegraph COVID 19 News regularly updated

For regular worldwide updates on the Coronavirus please click on this link:

Telegraph Corona Virus Updates


The Telegraph & Coronavirus Symptoms 

Coronavirus symptoms: how quickly do they show and what to look out for

Corona Virus Symptoms


World Health Organisation

Coronavirus disease (COVID-19) advice for the public



AVOW Covid 19 Update Document
This is the latest copy of the AVOW position on Covid 19
Compressed archive in ZIP format [2.3 MB]

The Foodbank in Wrexham is still operational and has started a number of doorstep deliveries – the Foodbank is a last resort provision and is not for people’s ongoing food needs – to obtain food from the Foodbank someone needs to have the necessary voucher issued by a support agency.

Delivered Hot Food: A number of business have started delivering hot food and they can be found on

Prescription Delivery: Many people have found obtaining their medication an issue – again they should first use any existing community support if there is nothing suitable then the information can be emailed to or tel 01978 312556 and one of the AVOW Covid19 Team will assist.


Hospital appointments: Requests have been coming in this week for transport for people to non Covid19 appointments. These have been undertaken by AVOW Bank volunteers but if someone is requiring transport please give 48 hours’ notice. There may be some restrictions applied to this service as a risk assessment will be undertaken on each occasion.


Response time from volunteers: Neither the AVOW Bank volunteers or those from the community should be seen as an emergency response. AVOW were possible would try to identify a volunteer on the day of request in most instances but it may be the next day. If anyone has emergency needs, they should phone the appropriate numbers.


Wellbeing: It is becoming apparent that the anxiety level with people is increasing and those seeking assistance have started to increase this week and anyone offering support at Street Level needs to be mindful when offering to help. When people contact AVOW seeking assistance, we will do our best to ascertain of there are any additional emotional health needs.


The wellbeing of volunteers and staff is crucial, and every organisation should have support identified that they can call upon or recommend. There are several online resources that are available but here are two (no endorsement given)


Keeping in Touch – emotional support


Local communities should remember that people will be very worried and isolated- good idea to set up Talking Trees – these are when one person has a role to ring another resident who then rings someone else on the branch – this is a way to ripple messages but also helps people to reduce isolation.


It cannot be underestimated the level of emotional support people will need to get through by talking to each other. Lots of online information to help individuals and families to cope ;  support for older people  


Age Cymru Advice on 08000 223 444 or send them an email on .


Mums Net

Help for ladies in pregnancy


Volunteers Wanted


Beside all the volunteers that are coming forward to help at street level there are many 100’s that are needed to support a variety of services across Health and Care- AVOW are creating the Covid19 Volunteer Bank – we will be matching people to the opportunities as they are available over the next few weeks. There is a ned s for drivers, people with DBS, childcare workers, befrienders, counsellors (need qualified), administrators- virtually anyone with any time to offer. People can sign up




A new fund has been created by Steve Morgan form the Morgan Foundation that will distribute £1 million a week In some areas the Community Council are also using their funds to support local schemes.


Personal Finance


Following the Government announcement of financial support to workers the full info link that may be of help to local residents is


Key Workers and key Volunteers Childcare


The list of people who are defined as Key workers that will be able to access childcare within local schools covers people who are paid and volunteers carrying out Key Roles


Support for children and families


We are heading for an unprecedent period of school closures that will result in families being together for a period of time that they will never have experienced before. Children will be worried and important that they are supported. Communities can look to make packs for children with activities and details of online activities-

WCVA There are two points where most of the information you will need to support the volunteering in your community. There is a vast amount of information available but be selective or you will spend more time reading rather than providing the resource.



NEW Funding: Email AVOW funding Officer

There are various new funding opportunities that have been launched that may assist with the support you are providing either individually or as an organisation. Details still not ben published on access to Welsh Government funding.


Cadwyn Clwyd Community Organization Support COVID 19

Cadwyn Clwyd has funds available to support community enterprises, charities, formal community groups and public sector organisations. The support is to enable community organisations to develop and trail new ways of providing support to frontline community support in the context of the current COVID 19 crisis.

Cadwyn Clwyd Community Organisation Support COVID 19
PDF Copy of Cadwyn Clwyd Poster
FINAL PDF - Cadwyn Clwyd CV-19 Community[...]
Adobe Acrobat document [410.9 KB]

Central UK Government

Coronavirus (COVID-19): what you need to do, Advice and other information on related matters to

WAG & Coronavirus

WAG & Coronavirus (COVID-19)

  • Coronavirus (COVID-19) is a new illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.
  • Find out what to do if someone in your household has symptoms of coronavirus.
  • If you are concerned about your symptoms, check if you need medical help.
  • Find out how you can reduce the risk of catching or spreading coronavirus.


Welsh Government advice for Voluntary Organisations

NHS Direct Wales


Betsi Cadwaladr University Health Board Corona Virus Advice


This briefing document contains up-to-date information about what is being done in North Wales as we co-ordinate our response to the rapidly developing situation.
BCUHB COVID-19 Partner Briefing 20 March[...]
Adobe Acrobat document [1.5 MB]

Public Health Wales

Public Health Wales is one of the 11 organisations which makes up NHS Wales. We are the national public health agency in Wales. We work to protect and improve health and well-being and reduce health inequalities for the people of Wales.

North Wales Fire Service

NWFRS - North Wales Fire Service


Dear all.


In the present position the nation finds itself, many people are requested to stay at home as much as possible.


It is a sad statistic that generally the more time that people stay at home, the greater risk of a fire in the home. People need to stay vigilant and take precautions to make their home a safer place. North Wales Fire Service have always offered free advice to residents and normally undertake Home Visits to offer this advice. However, this has now been restricted under the present crisis.


Therefore, please take care, stay safe and I provide a useful advice sheet that covers the main points.  




Mike Davies NWFRS

Fire Safety Check List
Basic fire safety tips for adopting into your daily routine to help make your home safer.
Fire Safety Check List.pdf
Adobe Acrobat document [516.2 KB]

Local Community Councils

Cefn Community Council:

Clerk - Trina Nicholls-Smith – Telephone 01978 821298

Cefn Community Agent - Marie-Claire Telephone 07925 048711



Llangollen Rural Community Council:

Clerk - Mrs Andrea Evans – Telephone 07950813858 - E-mail:


WCBC - Wrexham County Brough Council

The Council is maintaining an information site were lots of local and national information can be found.


Covid-19 (Novel Coronavirus) – Public Briefing Notes


WCBC & Social Care 27th March 2020
Council Social Care continues to be provided in line with our normal levels of provision. Significant numbers of staff are being affected by self-isolation requirements, but arrangements are in place to maintain capacity despite this.
WCBC Social Care 27.3.20.pdf
Adobe Acrobat document [275.1 KB]

Citizens Advice Bureau

CAB recommendations on Council Tax Alleviation
It is welcome that some individual Local Authorities are making what provision
they can assist those who are currently struggling to pay their Council Tax.
However, a crisis on this scale requires a national response.
Coronavirus and council tax arrears.pdf
Adobe Acrobat document [46.9 KB]

CAB National Help Line: 03444 77 20 20

Coronavirus - what it means for you - Citizens Advice


This page is regularly updated as government advice becomes available. There are things you can do to help you avoid getting coronavirus, also known as COVID-19. There are also things you can do to stop the virus spreading if you think you have it.

Local Business Support

C19 Keep Wales Safe at Work
This document is to help employers, employees and the self-employed in Wales understand how to work safely during the COVID-19 pandemic.
C19 Keep Wales Safe at Work in Retail.pd[...]
Adobe Acrobat document [1'018.7 KB]

HSE Health & Safety Executive

Working safely during the coronavirus (COVID-19) outbreak





BBLS is available through a range of British Business Bank accredited lenders and partners, listed on the British Business Bank website.


A lender can provide a six-year term loan from £2,000 up to 25% of a business’ turnover. The maximum loan amount is £50,000.


The scheme gives the lender a full (100%) government-backed guarantee against the outstanding balance of the facility (both capital and interest).


 Covid-19 - support for businesses for the Cefn & Wrexham




Retail, leisure and hospitality businesses with a rateable value of £51,000 or less will receive 100% business rate relief for the 2020/2021 financial year.



  • A grant of £25,000 for occupied businesses in the retail, leisure and hospitality sector with a rateable value of between £12,001 and £51,000, or;
  • A grant of £10,000 to businesses eligible for Small Business Rates Relief with a rateable value of £12,000 or less. 


Further details on these schemes and additional financial assistance for businesses can be found here:


For grant awards of either £10,000 or £25,000


Please refer to the qualifying criteria shown above under Business Grants. If you feel you are eligible, please complete and submit the online application form. Please ensure you complete all mandatory fields or your claim will be rejected.


Wrexham Council appreciates the exceptional circumstances faced by businesses and is working hard to implement this support package as soon as possible and it may take a few weeks to finalise all awards.


Should you have any queries, please email  You will receive a reply as soon as possible but we would ask you to be patient as we are experiencing a high volume of enquiries at this time.


The Wrexham Business team is receiving numerous requests from local businesses and it is acting as an information brokerage service, directing companies to the official government guidance for employers and business such as the web links below:


Central Government UK

The Health Protection (Coronavirus Restrictions) (Wales) Regulations 2020


Central Government UK

COVID-19: guidance for employees, employers and businesses.


Central Government UK

Closing certain businesses and venues, this link provides guidance on the closure of certain businesses and venues as part of further social distancing measures.


Central Government UK

Claim for your employee’s wages through the Coronavirus Job Retention Scheme


HMRC & Central Government UK

Tax helpline to support businesses affected by coronavirus (COVID-19)


Central Government UK

COVID-19: support for businesses


Central Government UK

Business rates: expanded retail discount - guidance


Central Government UK

Coronavirus (COVID-19): Information for individuals and businesses in Wales


Central Government UK

Help and support if you’re self-employed


Welsh Government

Coronavirus (COVID 19): closure of businesses and premises


Welsh Government

New £500 million Economic Resilience Fund launched for Wales



Emergency support for businesses hit by coronavirus.



Coronavirus (COVID-19): advice for employers and employees



Covid-19 - support for businesses


Wrexham Council News

New laws and how it affects you and your business during the COVID 19 situation 26th March 2020


The Wrexham Business & Investment team can be reached on 01978 667300 or email


WCBC Business Support
Do you run a business in Wrexham? The Business & Investment Team in Wrexham Council is continuing to provide support to businesses across the county borough during these uncertain times.
Business Support - Covid 19 - PR.pdf
Adobe Acrobat document [106.6 KB]


Dear All,


Here is some interesting info on loans if you require it for your business. The Information is extracted from the CBI Website and looks useful, regards Dave Metcalfe.


The CBILS is a loan scheme for SMEs, guaranteed by the British Business Bank and delivered via your bank, 23 March 2020. It is available to businesses with up to £45m turnover, with loans up to £5m which will be fee free and have 12 months interest free holiday.


Scheme features


The Coronavirus Business Interruption Loan Scheme supports a wide range of business finance products, including term loans, overdrafts, invoice finance and asset finance facilities. The scheme provides the lender with a government-backed guarantee, potentially enabling a ‘no’ credit decision from a lender to become a ‘yes’.


  • Up to £5m facility: the maximum value of a facility provided under the scheme will be £5m, available on repayment terms of up to six years.
  • 80% guarantee: the scheme provides the lender with a government-backed, partial guarantee (80%) against the outstanding facility balance, subject to an overall cap per lender.
  • No guarantee fee for SMEs to access the scheme: no fee for smaller businesses. Lenders will pay a fee to access the scheme.
  • Interest and fees paid by government for 12 months: the government will make a Business Interruption Payment to cover the first 12 months of interest payments and any lender-levied fees
  • So smaller businesses will benefit from no upfront costs and lower initial repayments.
  • Finance terms: finance terms are up to six years for term loans and asset finance facilities. For overdrafts and invoice finance facilities, terms will be up to three years.
  • Security: at the discretion of the lender, the scheme may be used for unsecured lending for facilities of £250,000 and under. For facilities above £250,000, the lender must establish a lack or absence of security prior to businesses using CBILS. If the lender can offer finance on normal commercial terms without the need to make use of the scheme, they will do so
  • The borrower always remains 100% liable for the debt.


Eligibility criteria


Smaller businesses from all sectors can apply for the full amount of the facility. To be eligible for a facility under CBILS, an SME must:


  • Be UK based in its business activity, with turnover of no more than £45m per year
  • Have a borrowing proposal which, were it not for the current pandemic, would be considered viable by the lender, and for which the lender believes the provision of finance will enable the business to trade out of any short-to-medium term difficulty.
  • If the lender can offer finance on normal commercial terms without the need to make use of the scheme, they will do so.


How to apply


CBILS is available through the British Business Bank’s 40+ accredited lenders and partners, which are listed on the British Business Bank website.


In the first instance, businesses should approach their own provider – ideally via the lender’s website. They may also consider approaching other lenders if they are unable to access the finance they need.


  • If you had a viable business, that has to cover a short-term impact, and your business will be viable again, the CBILS is for your business.  It comes with no fees and is interest free for the first 12 months
  • That the telephone lines at banks and finance providers will be beyond capacity (many are deploying additional resource) but firms should note that government has not put a cap on this funding and the CBILS capacity is unlimited and will be sustained – there is no need for firms to rush to apply
  • All previous government funding schemes had a 2% guarantee fee attached to it that the firm had to pay – this has been removed
  • No business will be asked to put up their principal residence as security – the FCA conduct rules for this scheme prohibits this.


Please note that your business needs finance to increase capacity to provide vital goods and services during the crisis, then that is not covered by CBILS – your business will go through normal lending channels


[1] Following earlier discussions with the banking industry, some lenders indicated that they would not charge arrangement fees or early repayment charges to SMEs borrowing under the scheme. HM government has noted it appreciates this approach by lenders.


[2] Fishery, aquaculture and agriculture businesses may not qualify for the full interest and fee payment.


[3] The following trades and organisations are not eligible to apply: Banks, Building Societies, Insurers and Reinsurers (but not insurance brokers); The public sector including state funded primary and secondary schools; Employer, professional, religious or political membership organisation or trade unions.


Participating Banks / Lenders:


  • HSBC
  • TSB
  • UKSE

Economic Resilience Fund applications process now open

Applications can now be made for support from the second phase of the Welsh Government’s £500m Economic Resilience Fund.


Economy, Transport and North Wales Minister Ken Skates released detailed information last week about this tranche of the fund, worth £200m, including eligibility criteria for businesses and charities to enable them to prepare to apply. Read more details here.


Important clarification: Businesses considering applying for Economic Resilience Fund grants should note that it is only the value of any Business Rate-related grants received that will be deducted. Tourism businesses are encouraged to apply for this support.

Find out if your business is eligible for support from the new Economic Resilience Fund

On 10 April, Economy Minister Ken Skates released further information about the Welsh Government’s new £500m Economic Resilience Fund, including eligibility criteria for businesses and charities to enable them to prepare to apply.


The fund will provide additional financial support during the coronavirus pandemic and will help organisations to manage cash flow pressures. It will help to address gaps not met by schemes already announced by the UK Government, Welsh Government and Development Bank of Wales. Read more details here.


This support provides funds for micro businesses and SMEs. Micro businesses employing between one and nine people may be eligible for a grant of £10,000, whilst SMEs may be eligible for a grant up to £100,000. The support is for those who have seen a reduction in turnover since 1st March 2020. Please check your eligibility at


Budgets across Welsh Government budgets have been re-purposed in support of the £500m Economic Resilience Fund.  Visit Wales is of course part of Welsh Government and our budgets have been part of that re-purposing exercise and therefore cannot provide direct support but we would encourage businesses across the sector including Associations and Destination Management Organisations to look at the  grants scheme under the Resilience Fund.  Please visit for more details.